Privacy Policy

Last updated/Effective Date: August 2023

This Privacy Policy outlines the privacy practices of UrbanBound, Inc. referred to as the “UrbanBound”, “us” or “we”). We are committed to protecting your privacy. Please read the following to learn what personal information we collect about you and how we use it. If you have any questions about our Privacy Policy, please email us at compliance@urbanbound.com.

Privacy laws and guidelines are part of a constantly changing environment. We reserve the right, at our discretion, to change, modify, add, or remove portions of this Privacy Policy at any time. All changes will be effective immediately upon posting to our website and mobile application. Material changes will be conspicuously posted on our website and mobile application or otherwise communicated to you. You are responsible for reviewing this Privacy Policy periodically to ensure that you are aware of our current privacy practices.

Information We Collect

How We Collect Personal Information

We collect personal information about you in the following ways:

About Our Clients and Their Employees

From you. We collect information about you directly from you when you interact with us in person, telephone, email, chat, text message, or other digital communications. When you engage in certain activities on our website and mobile application, such as creating an account, ordering a product or service from us or third party service providers, submitting content and/or posting content in discussion forums or on social media platforms where we have a presence, filling out a survey, posting a review on our website or on social media, sending us or third party service providers feedback, requesting information about our services, posting a video, or signing up for special offers from third parties through our website, we may ask you to provide certain information about yourself.
From your employer or potential employer. When your employer or potential employer engages us on your behalf, they may provide us with information about you.
From other third party sources. We may receive information about you from our third-party service providers who help us to provide products and services to you, including our website.

Automatically collected when you interact with our website and mobile application. When you use our Site, click on links within our emails to confirm your account or to change a password, or otherwise engage with us through a computer or mobile device, we and our third-party partners automatically receive, store, and analyze certain types of information about how you access and use the Site. Like many websites, we use cookies, location-identifying technologies, and similar technologies (collectively, “tracking technologies”). For more information, please review the “Cookies” section.

About Our Service Providers

From you. We collect information about you directly from you when you interact with us in person, by telephone, or by email. We also collect information from you when you engage in certain activities on our website, such as requesting information about providing services from us or submitting an affiliate agreement.
From other third party sources. We may receive information about you from our third-party service providers who help us to provide products and services to you, including our website.
Automatically collected when you interact with our internal systems. We may collect information about you when you use our internal systems.

Automatically collected when you interact with our website or mobile application. When you use our Site or otherwise engage with us through a computer or mobile device, we and our third-party partners automatically receive, store, and analyze certain types of information about how you access and use the Site. Like many websites, we use cookies, location-identifying technologies, and similar technologies (collectively, “tracking technologies”). For more information, please review the “Cookies” section.

About Users of Our Website

From you. We collect information about you directly from you when you interact with us in person, by telephone, or by email. We also collect information from you when you engage in certain activities on our website, such as requesting information about services from us or submitting an affiliate agreement.
From other third party sources. We may receive information about you from our third-party service providers who help us to provide products and services to you, including our website.

Automatically collected when you interact with our website or mobile application. When you use our Site or otherwise engage with us through a computer or mobile device, we and our third-party partners automatically receive, store, and analyze certain types of information about how you access and use the Site. Like many websites, we use cookies, location-identifying technologies, and similar technologies (collectively, “tracking technologies”). For more information, please review the “Cookies” section.

What Information We Collect

About Our Clients and Their Employees

Information about you we may collect from you, your employer or potential employer, or from third party sources includes:

Name
Home address
Work Address
Billing Address
Shipping Address
Email address
Home telephone number
Work telephone number
Mobile telephone number
Gender
Age/Date of birth
Service Provider Account number
Marital status
Username / password
Frequent flyer / other affinity program numbers
Social Security Number
Medical history / health information
Religion / religious beliefs

About our Service Providers

Information about you we may collect from you, your employer or potential employer, or from third party sources includes:

Name
Home address
Work Address
Shipping Address
Email address
Work telephone number
Mobile telephone number
Username / password
Social Security Number

About Users of Our Website

We may use tracking technologies, such as cookies, pixels, and web beacons to collect the following information:

IP or MAC address
Device type
Unique device identifier (UDID)/other device identifier (IMEI)
Browser type
Operating system or platform
Name of Internet Service Provider (ISP)
Referring website
Exiting website
Clickstream data
Search terms entered on the websites(s)
Pages visited on the website(s)
Time, date, and duration of visit to the website(s)
Whether you open emails from us
Links you click on in our emails and on our website, including ads
Whether you access our website from multiple devices
Other interactions you may have on our website
Location / geo-location (latitude/longitude, Wi-Fi / cell tower location, etc.)

WE DO NOT COLLECT OR STORE ANY FINANCIAL INFORMATION PROVIDED BY OUR CLIENTS. ALL PAYMENT PROCESSING SERVICES ARE PROVIDED BY OUR THIRD-PARTY PAYMENT PROCESSING VENDOR. The manner in which our third-party payment processing vendor uses, stores and discloses your information is governed by its own policies, and we shall have control over, and therefore, no liability or responsibility for the privacy practices or other actions of such third party. By continuing to use our Website and/or UrbanBound’s services, you agree to be bound by our vendor’s applicable agreement(s). As a condition of UrbanBound enabling payment processing services, you agree to provide UrbanBound accurate and complete information about you and your business, and you authorize UrbanBound to share it and transaction information related to your use of the payment processing services.

How We Use Collected Information

The following is a description of how we use the personal information we have collected about you. Automatically collected information and other personal information may be combined with other information that we collect directly from you or that we receive from other sources and used for the purposes described below.

About our Clients and Their Employees

To provide our services to you.

To provide services requested by you. For example, if you sign up for our newsletter, we will use the information you give us to send you our newsletter, and if you provide us with access to your account through our concierge services, we will use the information in your account to select and schedule various services on your behalf.

To provide our website and its functionalities to you.

To respond to your requests. If you contact us with a question or a request, we will use your information to respond to your request. For example, if you contact us via email with a question, we will use the information in that email and the email address you used to contact us to respond to you.
To provide you with location-specific services. If you elect to share your location information with us, we may use that information to tailor options, functionality or offers related to your location. We also may use your IP address to determine your general location, which also may be used to tailor offers to you.
To offer and conduct promotions and contests.
To conduct data analytics to support our website and business. Typically, these analyses are done using aggregated or otherwise de-identified data. We use information, including automatically-collected information, to manage and improve our website and our business. For example, we use such information to:

Manage our business needs, such as monitoring, analyzing, and improving the services and the website’s performance and functionality. For example, we analyze website user behavior and conduct research and analysis about the way you and other users use our website.
Manage risk and protect the website. We use data to better protect our services, our website, and you by helping to detect and prevent fraud and abuse of the website and our services.

Tailor our offerings to your apparent interests.

Develop new products, services and offers.

To operate and improve our business.

To maintain our records.

To market to you. Information we collect about you and how you use and interact with the website and our services, ads, and other online content helps us to improve our website and offer additional products and services that we think might interest you. For example, we analyze information about user interactions with our marketing emails and online ads (such as whether emails have been opened or whether ads are clicked on) to determine whether those communications and ads are effective, and to understand what other website functionalities, products or services may interest you. We may send you marketing e-mails to ask whether you would like us to share your information with our third-party partners so they can market their services to you. For example, with your consent, we will share your information with third-party realtors so they can assist you with your future home buying or renting needs.
For legal, contractual and safety purposes. We will use your information as necessary to enforce the terms of our website, to comply with all applicable laws and regulations, to defend or protect us, our users, you, or third parties from harm or in legal proceedings, to protect our rights, to protect our security and the security of our users, employees, and property, to respond to court orders, lawsuits, subpoenas, and government requests, to address legal and regulatory compliance, to verify your identity or communications from you, to comply with contracts and other agreements to which we are a party, and to notify you of changes to our terms, policies, or practices.

To conduct internal monitoring and training.

For other purposes for which you provide your consent. For other purposes which are disclosed to you at the time your information is collected or for purposes which can be inferred from or are obvious given the circumstances of collection. For example, if you give us your personal information when entering a contest we will use that information to facilitate your participation in that contest.

UrbanBound Roommate Exchange

We may use certain information provided by your employer, such as name, email address, and phone number, to provide Roommate Exchange, a roommate matching service, within our app. We may disclose your name, email address, and phone number, to potential roommates, matched to you, through your employer’s use of the Roommate Exchange service. You may opt out of having your information used to connect you with potential roommates through the service. If you choose to opt-out, your information, such as name, email address, and phone number will not be shared with your potential roommate.

About our Service Providers

To conduct due diligence prior to engaging in a business relationship. Prior to engaging in a business relationship with you, we may conduct due diligence exercises, such as background checks and credit checks.

To meet our contractual obligations with you when we engage in a business relationship with you.

To provide internal network access and systems to you.

To provide our website and its functionalities to you.

To conduct data analytics to support our website and business. Typically, these analyses are done using aggregated or otherwise de-identified data. We use information, including automatically-collected information, to manage and improve our website and our business. For example, we use such information to:

Manage our business needs, such as monitoring, analyzing, and improving the services and the website’s performance and functionality. For example, we analyze website user behavior and conduct research and analysis about the way you and other users use our website.
Manage risk and protect the website. We use data to better protect our services, our website, and you by helping to detect and prevent fraud and abuse of the website and our services.

To operate and improve our business.

To maintain our records.

For legal, contractual and safety purposes. We will use your information as necessary to enforce the terms of our website, to comply with all applicable laws and regulations, to defend or protect us, our users, you, or third parties from harm or in legal proceedings, to protect our rights, to protect our security and the security of our users, employees, and property, to respond to court orders, lawsuits, subpoenas, and government requests, to address legal and regulatory compliance, to verify your identity or communications from you, to comply with contracts and other agreements to which we are a party, and to notify you of changes to our terms, policies, or practices.

To conduct internal monitoring and training.

For other purposes for which you provide your consent. For other purposes which are disclosed to you at the time your information is collected or for purposes which can be inferred from or are obvious given the circumstances of collection. For example, if you give us your personal information when entering a contest we will use that information to facilitate your participation in that contest.

How We May Disclose Your Information

We may disclose de-identified information about users of our website without restriction.

We may disclose information we collect as described in this Privacy Policy to the following parties:

To authorized users of your account at your direction
To our subsidiaries and affiliates.
To contractors, service providers and other third parties we use to support our business.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of UrbanBound’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding.
To our third-party partners so they can market their services to you (e.g. realtor partners so they can assist you with your future home buying or renting needs).

We may disclose information that we collect or you provide as described in this Privacy Policy for the following purposes:

To fulfill the purpose for which you provide it.
To market our services or our third-party partners’ services to you.
To comply with any court order, law or legal process, including to respond to any government or regulatory request.
To enforce or apply our Website Terms of Use and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of UrbanBound, our customers, or others.
For any other purpose disclosed by us when you provide the information with your consent.

Your Choices on Collection and Use of Information.

Information Collected from you

Depending on the purpose, some personal information we ask you to provide is mandatory and some voluntary. If you do not provide certain information, you may not be able to use some or all of our services.

Emails

You can opt-out of receiving future promotional email messages from UrbanBound by following the opt-out instructions provided in any such message you receive. Please note that it may take up to ten (10) days to process your request. Please also be aware that we may continue to send you transactional, administrative, and marketing communications, such as emails confirming your transactions with us, and notices regarding changes to our Terms of Use and Privacy Policy.

Cookies

We provide a variety of services on our website using cookies. We place cookies on your device in order to provide you with personalized access to essential services, enhance website functionality, and to show you offers and services tailored to your interests.

What is a Cookie?

A cookie is a small piece of data that a web site can send to your browser, which may then be stored on your hard drive as a “tag” that identifies your computer. Cookies help to navigate from page to page on a website, provide secure connections, gather statistics about the usage and effectiveness of our site, and remembers preferences from a previous visit, when you return.

We use third-party services such as Google Analytics and Google Ads for analytics and interest-based advertising purposes. These service providers and ad partners may use cookies alone or in conjunction with unique identifiers, beacons, and other tracking technologies to collect information about you when and how you use our website, open our emails, or interact with our ads. We do not combine the information collected through the use of these services with information that directly identifies you.

Google uses cookies to collect data about your visits to our website to generate targeted advertisements to you on other websites that you visit. To opt-out of this type of advertising by Google, to customize your ad preferences, or to limit Google’s collection or use of such data, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of our website.

To change your preferences with respect to certain online ads or to obtain more information about ad networks and online behavioral advertising, visit National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads. Opting-out of targeted advertising does not opt you out of all ads, just those targeted to you.

In addition, Google Analytics helps us analyze how visitors use our websites and mobile applications. The information generated by the cookie, including your IP address, is transmitted to Google. This information is then used to evaluate visitors’ use of the website and mobile applications and to compile statistical reports on website activity for us. We do not use the statistical analytics tool to track visitors to our website and mobile applications. To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ sites or apps.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.

Cookie Choices

Most web browsers automatically accept cookies, but you can change your browser’s settings to disable all or certain cookies if you wish. For more information on how to manage browser cookies, see http://www.allaboutcookies.org. Please note that by disabling or deleting cookies, you may not be able to access the full functionality of our website. Disabling or clearing cookies also may affect cookie-based opt-outs by either preventing you from using such cookie-based opt-outs or clearing opt-outs that you previously set.

Some of the third parties that we may work with may participate in the Digital Advertising Alliance’s self-regulatory program, which provides consumers tools to opt-out of receiving interest-based advertising.

Individuals Within the European Union

Legal Bases for Processing Personal Data

If you are an individual located in the European Union (EU), we collect and process personal data about you where we have a legal basis for doing so under applicable EU laws. This means we collect and process your data only when:

It is necessary for a legitimate interest (which is not overridden by your individual privacy interests), such as preventing fraud, improving our website, and increasing the security of the website and network infrastructure;
You have consented to this collection and processing for a specific purpose;
It is necessary to fulfill our contractual obligations; or
It is necessary to comply with a legal obligation.

Where we rely on your consent to process your personal data, you have the right to withdraw or decline consent at any time. Some examples of where we rely on your consent to process your personal data include sending you our newsletter and marketing emails. If you wish to withdraw your consent, please contact us at compliance@urbanbound.com.

Some examples of our legitimate interests for processing personal data include:

Website and network security;
Customer support;
Fraud prevention; or
Improving our website.

Where we rely on our legitimate interests to process your personal data, you may have the right to object. More information on exercising this right can be found in the Individual Rights section below.

If you have any questions about or need further information concerning the legal basis on which we collect and use your personal data, please contact us at compliance@urbanbound.com.

Individual Rights

If you are located in the EU, you have certain rights under EU data protection law with respect to your personal data, including the right to request access to, correct, and delete your personal data. You may also have the right to receive a copy of your personal data in a commonly used and machine-readable format, and to transmit such data to another controller. You also may object to processing of your personal data, or ask that we restrict the processing of your personal data in certain instances.

To request deletion of, access to, or to make changes to your personal data, or to otherwise any of the rights in this section, please contact us via our web form located here. Please note that not all requests can be honored.

Transfers, Storage, and Processing

Our website is operated from and hosted on servers located in the United States. If you access and use our website from a location outside of the United States, any personal data you provide to us or that is otherwise collected may be transferred to and processed in the United States or any other jurisdiction in our sole discretion. Users of our website should be aware that the laws that apply to the use and protection of personal data in the United States or other countries or jurisdictions to which we transfer, or in which we process, personal data may differ from those of your country of residence. Users who access or use our website from jurisdictions outside of the United States do so at their own choice and risk and are solely responsible for compliance with local law. While we take steps to safeguard your personal data, the United States has NOT been deemed by the European Commission to ensure an adequate level of protection for personal data. Accordingly, the level of protection provided in the United States or other non-EU countries and jurisdictions from which you may access our website may not be as stringent as that under EU data protection standards or the data protection laws of some other countries, possibly including your home jurisdiction.

By checking the box on the Account Sign-up page, you consent to allow your personal data to be transferred across borders to the United States or to other countries or jurisdictions in which we or our third-party associates may process personal data.

Security of Information

We take security seriously and take numerous and reasonable precautions to protect the security of your information. Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies which do the same, we cannot guarantee the security of any information transmitted to or from our website, and are not responsible for the actions of any third parties that may receive any such information.

Links to Third Party Websites

This Privacy Policy addresses the use and disclosure of information we collect from you on www.urbanbound.com only. Other websites that may be accessible through this website have their own privacy policies and data collection, use and disclosure practices. We are not responsible for the policies or practices of third parties. If you link to any such website, we urge you to review the website’s privacy policy.

Children

Minors under the age of 18 may not use the Website. We do not knowingly collect personal information from anyone under the age of 18, and no part of the Website is designed to attract anyone under the age of 18. UrbanBound does not sell products for purchase by children.

Public Areas

We may provide areas on our website where you can publicly post information about yourself and communicate with others such as discussion boards or blogs. This information may be accessible by other consumers and companies and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others.

Notice for California Residents

This Section applies to our collection and use of “Personal Information” if you are a resident of California, as required by the California Consumer Privacy Act of 2018 and its implementing regulations (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), where “Personal Information” has the definition set forth in the CCPA. This Section describes (1) the categories of Personal Information collected and disclosed by us, (2) your privacy rights, and (3) how to exercise your rights.

UrbanBound makes the following disclosures regarding the categories of Personal Information (enumerated in Section 1798.140(o)(1) of the CCPA) that we have collected within the last 12 months through our website and application:

Website:

Category of Personal Information	Collected	Category of Source from which Personal Information is Collected	Purpose of Collection	Third Parties to whom Personal Information is Disclosed for a Business Purpose	Third Parties to whom Personal Information is Sold or Shared	Retention Period
Identifiers	Yes	Directly from user; cookies and other tracking technologies	To operate and make our services available to our users	Service Providers	We sell names and email addresses to our marketing partners. We share this category of information with third parties for purposes of cross-context behavioral advertising	UrbanBound retains this category of Personal Information for the length of the applicable customer contract and for as long as necessary to fulfill legal and contractual obligations. Personal Information marked for deletion is maintained for six (6) months to ensure integrity before permanent removal and disposal.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))	Yes	Directly from user	To operate and make our services available to our users, billing, identification and authentication, to contact users about their use of the Service	Service Providers	We sell names and email addresses to our marketing partners. We do not share this category of Personal Information	UrbanBound retains this category of Personal Information for the length of the applicable customer contract and for as long as necessary to fulfill legal and contractual obligations. Personal Information marked for deletion is maintained for six (6) months to ensure integrity before permanent removal and disposal.
Protected classification characteristics under California or federal law	Yes	Directly from user	To operate and make our services available to our users	Service Providers	We do not sell or share this category of Personal Information	UrbanBound retains this category of Personal Information for the length of the applicable customer contract and for as long as necessary to fulfill legal and contractual obligations. Personal Information marked for deletion is maintained for six (6) months to ensure integrity before permanent removal and disposal.
Commercial information	No	N/A	N/A	N/A	N/A	N/A
Biometric information	No	N/A	N/A	N/A	N/A	N/A
Internet or other similar network activity	Yes	Cookies and other tracking technologies	To improve the content and functionality of our services and website; to conduct data analytics	Service Providers	We do not sell this category of Personal Information. However, we share this category of Personal Information with third parties for purposes of cross-context behavioral advertising	Varies depending on the type of cookie collecting this category of Personal Information, but no more than 2 years
Geolocation data	Yes	Cookies and other tracking technologies	To operate and make our services available to our users	Service Providers	We do not sell or share this category of Personal Information	UrbanBound retains this category of Personal Information for the length of the applicable customer contract and for as long as necessary to fulfill legal and contractual obligations. Personal Information marked for deletion is maintained for six (6) months to ensure integrity before permanent removal and disposal.
Sensory data	No	N/A	N/A	N/A	N/A	N/A
Professional or employment-related information	No	N/A	N/A	N/A	N/A	N/A
Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))	No	N/A	N/A	N/A	N/A	N/A
Inferences drawn from other personal information	No	Internally derived	To conduct analytics, and business and product development	Service Providers	We do not sell or share this category of Personal Information	UrbanBound retains this category of Personal Information for the length of the applicable customer contract and for as long as necessary to fulfill legal and contractual obligations. Personal Information marked for deletion is maintained for six (6) months to ensure integrity before permanent removal and disposal.
Sensitive Personal Information	No	N/A	N/A	N/A	N/A	N/A

Application:

Category of Personal Information	Collected	Category of Source from which Personal Information is Collected	Purpose of Collection	Third Parties to whom Personal Information is Disclosed for a Business Purpose	Third Parties to whom Personal Information is Sold or Shared	Retention Period
Identifiers	Yes	Directly from user; employer or potential employer; cookies and other tracking technologies	To operate and make our services available to our users	Service Providers	We sell names and email addresses to our marketing partners. We share this category of information with third parties for purposes of cross-context behavioral advertising	UrbanBound retains this category of Personal Information for the length of the applicable customer contract and for as long as necessary to fulfill legal and contractual obligations. Personal Information marked for deletion is maintained for six (6) months to ensure integrity before permanent removal and disposal.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))	Yes	Directly from user; employer or potential employer	To operate and make our services available to our users, billing, identification and authentication, to contact users about their use of the Service	Service Providers	We sell names and email addresses to our marketing partners. We do not share this category of Personal Information	UrbanBound retains this category of Personal Information for the length of the applicable customer contract and for as long as necessary to fulfill legal and contractual obligations. Personal Information marked for deletion is maintained for six (6) months to ensure integrity before permanent removal and disposal.
Protected classification characteristics under California or federal law	Yes	Directly from user; employer or potential employer	To operate and make our services available to our users	Service Providers	We do not sell or share this category of Personal Information	UrbanBound retains this category of Personal Information for the length of the applicable customer contract and for as long as necessary to fulfill legal and contractual obligations. Personal Information marked for deletion is maintained for six (6) months to ensure integrity before permanent removal and disposal.
Commercial information	Yes	Directly from user; employer or potential employer	To operate and make our services available to our users	Service Providers	We do not sell or share this category of Personal Information	UrbanBound retains this category of Personal Information for the length of the applicable customer contract and for as long as necessary to fulfill legal and contractual obligations. Personal Information marked for deletion is maintained for six (6) months to ensure integrity before permanent removal and disposal.
Biometric information	No	N/A	N/A	N/A	N/A	N/A
Internet or other similar network activity	Yes	Cookies and other tracking technologies	To improve the content and functionality of our services and website; to conduct data analytics	Service Providers	We do not sell this category of Personal Information. However, we share this category of Personal Information with third parties for purposes of cross-context behavioral advertising	Varies depending on the type of cookie collecting this category of Personal Information, but no more than 5 years
Geolocation data	Yes	Cookies and other tracking technologies	To operate and make our services available to our users	Service Providers	We do not sell or share this category of Personal Information	UrbanBound retains this category of Personal Information for the length of the applicable customer contract and for as long as necessary to fulfill legal and contractual obligations. Personal Information marked for deletion is maintained for six (6) months to ensure integrity before permanent removal and disposal.
Sensory data	No	N/A	N/A	N/A	N/A	N/A
Professional or employment-related information	No	N/A	N/A	N/A	N/A	N/A
Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))	No	N/A	N/A	N/A	N/A	N/A
Inferences drawn from other personal information	No	Internally derived	To conduct analytics, and business and product development	Service Providers	We do not sell or share this category of Personal Information	UrbanBound retains this category of Personal Information for the length of the applicable customer contract and for as long as necessary to fulfill legal and contractual obligations. Personal Information marked for deletion is maintained for six (6) months to ensure integrity before permanent removal and disposal.
Sensitive Personal Information	Yes	Directly from the user; employer or potential employer	To operate and make our services available to our users	Service Providers. UrbanBound does not use or disclose Sensitive Personal Information other than to provide its services to its users	We do not sell or share this category of Personal Information	UrbanBound retains this category of Personal Information for the length of the applicable customer contract and for as long as necessary to fulfill legal and contractual obligations. Personal Information marked for deletion is maintained for six (6) months to ensure integrity before permanent removal and disposal.

If you are a California resident you have the following rights:

Privacy Right	Description
Notice	The right to be notified of what categories of Personal Information will be collected at or before the point of collection and the purposes for which they will be used and shared.
Access	The right to request the categories of Personal Information that we collected in the previous twelve (12) months, the categories of sources from which the Personal Information was collected, the specific pieces of Personal Information we have collected about you, and the business purposes for which such Personal Information is collected and shared. You may also have the right to request the categories of Personal Information which were disclosed for business purposes, and the categories of third parties in the twelve (12) months preceding your request for your Personal Information.
Data Portability	The right to receive the Personal Information you have previously provided to us.
Erasure	The right to have your Personal Information deleted. However, please be aware that we may not fulfill your request for deletion if we (or our service provider(s)) are required or permitted to retain your Personal Information for one or more of the following categories of purposes: (1) to complete a transaction for which the Personal Information was collected, provide a good or service requested by you, or complete a contract between us and you; (2) to ensure our website integrity, security, and functionality; (3) to comply with applicable law or a legal obligation, or exercise rights under the law (including free speech rights); or (4) to otherwise use your Personal Information internally, in a lawful manner that is compatible with the context in which you provided it.
Correction	You have the right to request that we correct any incorrect personal information that we collect or retain about you, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see below), we will correct (and direct any of our service providers that hold your data on our behalf to correct) your personal information from our records, unless an exception applies. We may deny your correction request if (a) we believe the personal information we maintain about you is accurate; (b) correcting the information would be impossible or involve disproportionate; or (c) if the request conflicts with our legal obligations.
Automated Decision Making	You have the right to request information about the logic involved in automated decision-making and a description of the likely outcome of processes, and the right to opt out. UrbanBound does not currently engage in any automated decision making practices.
To Opt Out of Sales or Sharing of Personal Information	You have the right to opt-out of the sale and sharing of your Personal Information. When you opt-out of sales, we will not share your Personal Information with our advertising vendors or marketing partners, including but not limited to, mortgage providers. However, for Personal Information already shared, you will need to submit your access, deletion, and opt-out requests to each partner individually. When you opt out of sharing, we will not share your Personal Information with third parties for purposes of cross-context behavioral advertising.
Limit Use of Sensitive Personal Information	UrbanBound does not use or disclose Sensitive Personal Information other than to provide our services to our users. However, if we used or disclosed Sensitive Personal Information for other purposes, you would have the right to opt out.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a request related to your Personal Information. You may also make a request on behalf of your minor child.

You may only make a request for access or data portability twice within a 12-month period. The request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it

We must verify your identity before fulfilling your requests. If we cannot initially verify your identity, we may request additional information to complete the verification process. We will only use Personal Information provided in a request to verify the requestor’s identity. If you are an authorized agent making a request on behalf of a California consumer, we will also need to verify your identity, which may require proof of your written authorization or evidence of a power of attorney.

We endeavor to respond to requests within the time period required by applicable law. If we require more time, we will inform you of the reason and extension period in writing.

We will deliver our written response electronically via e-mail.

We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us.

We may deny certain requests, or only fulfill some in part, as permitted or required by law. For example, if you request to delete Personal Information, we may retain Personal Information that we need to retain for legal purposes.

To exercise your California rights described in this section, please contact us at compliance@urbanbound.com or complete the web form located here.

UrbanBound will not discriminate against you in the event you exercise any of the aforementioned rights under CCPA, including, but not limited to, by:

denying goods or services to you;
charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
providing a different level or quality of goods or services to you; or
suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

The Policy is available to consumers with disabilities. To access this Policy in an alternative downloadable format, please click here.

Under California Civil Code Section 1798.83, individual customers who reside in California and who have an existing business relationship with us may request information about our disclosure of certain categories of personal information to third parties for the third parties’ direct marketing purposes, if any.

To make such a request, send an email with the subject heading “California Privacy Rights” to compliance@urbanbound.com or write to us at:

UrbanBound, Inc.

227 W. Monroe Street, Suite 550

Chicago, Illinois 60606

In your request, please attest to the fact that you are a California resident and provide a current California address for our response. Please be aware that not all information sharing is covered by these California privacy rights requirements and only information on covered sharing will be included in our response. This request may be made no more than once per calendar year.

Retention of Your Personal Information

We will keep your personal information for the period necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is permitted or required by law.

In specific circumstances, we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

Contacting Us

UrbanBound,Inc.

227 W. Monroe Street, Suite 2100

Chicago, Illinois 60606

compliance@urbanbound.com