Terms of Use
Last Updated: February 2025
This website (https://www.urbanbound.com/) is owned and operated by UrbanBound, Inc., and/or one of its divisions, affiliates, and subsidiaries (“UrbanBound”, “we”, “our”, or “us”). The following Terms of Use, together with any documents that expressly incorporate these Terms of Use (collectively, these “Terms”), govern your access to and use of this website, and the domains, products, platforms, or other services, content, or technology offered or provided by us (collectively, “Services”).
BY ACCESSING OR USING THE SERVICES, YOU (OR “YOUR”) AGREE THAT YOU HAVE READ AND UNDERSTAND THESE TERMS. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT ACCESS OR USE THE SERVICES.
YOUR ACCESS TO OR USE OF THE SERVICES IS SUBJECT TO LIMITATIONS OF LIABILITY AND AN ARBITRATION PROVISION, REQUIRING ALL DISPUTES TO BE RESOLVED BY WAY OF BINDING ARBITRATION AND OTHERWISE LIMITING YOUR REMEDY AGAINST US. PLEASE CAREFULLY REVIEW THESE TERMS FOR MORE INFORMATION. WE MAY MODIFY THESE TERMS AT ANY TIME. ALL CHANGES WILL BE EFFECTIVE IMMEDIATELY UPON POSTING TO THE SERVICES. MATERIAL CHANGES WILL BE POSTED ON OUR WEBSITE OR OTHERWISE COMMUNICATED TO YOU. BY USING THE SERVICES AFTER CHANGES ARE POSTED, YOU AGREE TO THOSE CHANGES.
Privacy Policy
We may collect certain information about you and about your use of the Services as described in our Privacy Policy. The Privacy Policy describes our practices for collecting, using, and sharing personal information.
Use of the Services
Subject to the other provisions of these Terms, we hereby grant you a limited, non-exclusive, revocable, non-assignable, non-transferable right to access and use the Services applicable to you pursuant to our generally applicable policies, procedures, and documentation for such Services. Nothing in these Terms is intended to, or may be construed as, conferring by implication, estoppel or otherwise, any license or other grant of right to use any patent, copyright, trademark, service mark, or other intellectual property belonging to us or any third party, except as expressly provided in these Terms. All rights not otherwise expressly granted by these Terms are reserved for us.
Use of the Services is at your own risk. We reserve the right to modify or stop offering the Services, or any content on the Services, at any time, in our sole discretion without notice. We shall have no liability related to the unavailability of the Services. From time to time, in our sole discretion, we may restrict access to all or parts of the Services. Consequently, we encourage you to maintain a backup of any data or information you provide to the Services. You agree that we shall have no obligation to backup your data or information.
Restrictions
You will not, directly or indirectly (or permit any third party to): (a) remove, obscure, or modify any trademark legend or copyright notice, author attribution, or other notice placed on or contained within the Services, (b) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of the Services, or any documentation or materials related to, or provided with, the Services, (c) modify, translate, or create derivative works based on the Services, (d) copy, rent, lease, distribute, pledge, assign, or otherwise transfer or encumber rights to the Services, (e) use, access, or otherwise exploit the Services to build or support, and/or assist a third party in building or supporting, products or services competitive to the Services, (f) use the Services as a service bureau or timesharing service, or otherwise for the benefit of a third party, (g) transmit or upload any software viruses, malware, spyware or any other code, file, or program that is designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment, (h) use the Services in violation of these Terms or any applicable law, regulation, or rule, (i) harass or interfere with another individual or entity, including any other user’s use and enjoyment of the Services, (j) use any robot, spider, or other automatic device, process or means, to access the Services for any purpose, or (k) frame, mirror, or circumvent the navigational structure of any part of the Services.
Registration
To access or use the Services, you may be asked to provide certain registration details or other information. To the extent you are using the Services on behalf of an organization, you may need to also provide us with information to confirm, or permit us to confirm, any relationship between you and such organization. We may also request additional information from you from time to time. You represent and warrant to us that you will provide us with accurate, current, and complete registration information. You are responsible for keeping your registration information up to date. You will keep any login credentials we provide to you (or you create to access the Services) confidential and are strictly responsible for your use of the Services with your login credentials. By registering to use the Services, you acknowledge and agree that you may receive certain electronic communications related to your use of the Services.
UrbanBound Proprietary Rights
You acknowledge and agree that as between you and us, all right, title, and interest in and to the Services (including the data, information, text, images, designs, marks, logos, compilations (meaning the collection, arrangement, and assembly of information) and other content on or made available through the Services, other than any content you provide), any related documentation, the UrbanBound Technology, and all improvements and derivatives of the foregoing (including all trade secrets and other intellectual property and proprietary rights embodied therein or associated therewith) are and shall remain our, or our licensors, sole and exclusive property, and these Terms in no way convey any right, title, or interest to you in the Services or the UrbanBound Technology other than a limited right to access and use the Services in accordance with the terms and conditions herein. No right to license is granted hereunder to you under any trademarks, service marks, trade names, or logos. You shall not remove any proprietary notices or legends in the UrbanBound Technology, any output thereof, or related documentation. As used herein, “UrbanBound Technology” means all of UrbanBound’s proprietary technology (including the Services, processes, algorithms, interfaces, integration with third-party platforms, know-how, techniques, designs, and other tangible or intangible technical material or information) relating to the Services.
UrbanBound Technology is copyrighted as a collective work under United States copyright laws and are protected by other laws. Trademarks, logos, and service marks displayed on the Services are registered and/or unregistered trademarks of UrbanBound, our licensors or content providers, or other third parties. Any unauthorized use of our intellectual property, including our marks, our copyrighted material, or other trade dress, is strictly prohibited and may be prosecuted to the fullest extent of the law.
You may provide us comments, feedback, suggestions, ideas, or other submissions related to the UrbanBound Technology (collectively, “Feedback”). You hereby grant us an irrevocable, worldwide, fully paid-up, assignable right and license to the Feedback. We will be entitled to use, reproduce, disclose, publish, distribute, and otherwise exploit in any manner, all Feedback, without restriction and without compensating you in any way. We have no obligation to maintain any Feedback in confidence or to respond to any Feedback.
Termination
To maintain the security and privacy of the Services, we may, in our sole discretion, suspend or terminate, in whole or in part, your access to the Services if you violate these Terms. We will not be liable to you or any other individual for the suspension or termination of your access to the Services.
Third-Party Hosting Providers and Services
You acknowledge that the Services may be hosted by one or more third-party cloud provider(s), which may change from time to time (the “Cloud Providers”), and that your use of the Services are subject to any applicable restrictions or requirements imposed by the Cloud Providers. Accept as otherwise provided herein, we shall not be responsible or liable for any act or omission of any Cloud Provider.
The Services may depend upon, interact with, integrate with, enable access to, or facilitate use of third-party websites, services, information, content, platforms, or other systems (each, a “Third-Party Service”). Third-Party Services are not a part of the Services but may be integrated with the Services through application program interfaces (APIs) or other means. Third-Party Services may be subject to separate terms, conditions, or policies required by that third party, which you are responsible for complying with. Use of each Third-Party Service may require that you have an account with the Third-Party Service provider and accept additional terms of use from that third party. You represent and warrant that any Third-Party Service account or other information you provide us is correct, and you have control and authority over that account. Third-Party Services also may be subject to certain fees, expenses, or costs charged by the third party (which you will pay directly or reimburse us on a pass-through basis, as applicable). You agree that UrbanBound will not be responsible or liable for, and does not endorse any content, advertising, goods or services provided on or through these Third-Party Services or for your use or inability to use such Third-Party Services. UrbanBound does not make any representations or warranties as to the security of any information you might be requested to provide for such Third-Party Services. UrbanBound does not warrant, and disclaims all liability and responsibility for, the accuracy, completeness or usefulness of any third-party information, content, or materials posted on the Services. Your dealings with, or participation in promotions of any Third-Party Services, and any other terms, conditions, representations or warranties associated with such dealings, are between you and the provider of such Third-Party Service exclusively and do not involve UrbanBound. UrbanBound is not responsible for the accessibility or unavailability of any Third-Party Service and you waive all rights to bring or assert any claim against UrbanBound, and release UrbanBound from any and all liability, related to your access, use, or interaction with any Third-Party Service. Your use of Third-Party Services is at your own risk.
Although Third-Party Services may include insurance offerings, UrbanBound is not an insurer and is not offering or attempting to sell insurance to you. You acknowledge and agree that (a) UrbanBound is simply providing you the opportunity to interact with the applicable Third-Party Service, (b) UrbanBound has not enticed you in any manner to visit the applicable Third-Party Service website, (c) as between you and UrbanBound, your visit to the applicable Third-Party Service website is solely in your discretion, and (d) UrbanBound has not advised, recommended, or described to you any financial benefits related to the Third-Party Service insurance offerings.
Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, URBANBOUND MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE SERVICES, URBANBOUND TECHNOLOGY, OR THIRD-PARTY SERVICES. THE SERVICES AND URBANBOUND TECHNOLOGY ARE PROVIDED “AS IS”, WITH ALL FAULTS. URBANBOUND DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING (A) ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, AND ANY AND ALL WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, (B) THAT THE SERVICES OR URBANBOUND TECHNOLOGY WILL MEET YOUR REQUIREMENTS, WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, FREE OF VIRUSES, OR OPERATE WITHOUT ERROR, AND (C) AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED FROM THE SERVICES OR URBANBOUND TECHNOLOGY. URBANBOUND MAY PAUSE OR INTERRUPT THE SERVICES AT ANY TIME, AND YOU SHOULD EXPECT PERIODIC DOWNTIME FOR UPDATES TO THE SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN OBTAINED BY YOU FROM US OR THROUGH THE SERVICES WILL CREATE ANY OTHER WARRANTY. FOR CLARITY, URBANBOUND SHALL HAVE NO LIABILITY WHATSOEVER RELATED TO YOUR ACCESS, USE, OR INTERACTIONS WITH THIRD-PARTY SERVICES. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Limitation of Liability
IN NO EVENT WILL URBANBOUND OR OUR AFFILIATES, OR OUR RESPECTIVE LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, DIRECTORS, OR SUCCESSORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, URBANBOUND TECHNOLOGY, OR THIRD-PARTY SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
YOU ACKNOWLEDGE AND AGREE THAT (A) ANY CAUSE OF ACTION OR CLAIM THAT YOU MAY HAVE ARISING FROM THESE TERMS AGAINST US MUST BE COMMENCED WITHIN ONE (1) YEAR OF THE CAUSE OF ACTION OR CLAIM ACCRUING AND (B) YOU MAY ONLY RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS AND MAY NOT BRING A CLAIM AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Indemnification
You shall defend, indemnify, and hold harmless UrbanBound and our affiliates, and our respective licensors, service providers, employees, agents, officers, directors, and successors (collectively, “Indemnified Parties”) against any and all claims, actions, judgments, losses, damages, liabilities, deficiencies, penalties, or expenses (including reasonable attorneys’ fees and expenses) arising from or related to: (a) your material, uncured breach of these Terms, (b) your gross negligence, willful misconduct, or fraud, (c) any bodily injury or property damage caused by you, or (d) your violation of any applicable law, rules, or regulations.
Social Media
Links to our social media sites (e.g., Facebook, X (formerly known as Twitter), LinkedIn, and YouTube) may be included on the Services (“Social Media Pages”). Because anyone may post or tag on Social Media Pages, posts do not necessarily reflect our views. We reserve the right to remove anything from our Social Media Pages, in our sole discretion. We may also take steps to block users from access to our Social Media Pages who violate these Terms. If we follow, like, re-tweet, favorite, share, or re-post an individual’s content on our Social Media Pages, that is not an endorsement of that third party or any service or company they represent.
Supplemental Terms
We may offer certain changes, improvements, or new features, functionality, or offerings that may be subject to fees and expenses and supplemental terms and conditions, which we will post on our website and will be incorporated by reference into these Terms. If you object to such supplemental terms and conditions, you will have no right to access or use the new improvements, or features, or functions.
Arbitration; Governing Law
Any dispute or claim arising from or related to these Terms, the Services, or UrbanBound Technology shall be governed by and construed in accordance with the internal laws of the State of Illinois without giving effect to any choice or conflict of law provision or rule (whether of the State of Illinois or any other jurisdiction).
Prior to you filing a claim or bringing an action against us, you shall attempt to resolve such dispute informally by contacting us at support@support.urbanbound.com. We will try to resolve the dispute via e-mail, but if we cannot resolve the dispute within thirty (30) days after the date of your submission, you agree (a) to resolve any claims related to these Terms through final and binding arbitration administered by the American Arbitration Association ("AAA") and conducted before a single arbitrator pursuant to the applicable Rules and Procedures established by AAA ("Rules and Procedures"); (b) the arbitration shall be held in Chicago, Illinois; (c) the arbitrator shall apply Illinois law consistent with the Federal Arbitration Act and applicable statutes of limitations, and shall honor claims of privilege recognized at law; (d) there shall be no authority for any claims to be arbitrated on a class or representative basis; (e) in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, UrbanBound will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive; and (f) with the exception of subpart (d) above, if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the Rules and Procedures established by AAA, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, subpart (d) is found to be invalid, unenforceable or illegal, then the entirety of this Arbitration Provision shall be null and void, and neither you nor UrbanBound shall be entitled to arbitrate their dispute. For more information on AAA and its Rules and Procedures, you may visit the AAA website at http://www.adr.org.
You can opt-out and decline this agreement to arbitrate by contacting us within thirty (30) day of the date that you first became subject to this arbitration provision (i.e.: the date you accept these Terms). You must send us written notice to UrbanBound, Inc., Attention: Opt-Out Arbitration, 227 W. Monroe Street, Suite 2100 Chicago, Illinois, 60606. If you opt out, you are not required to participate in an arbitration proceeding. In the event you opt-out of arbitration, you acknowledge and agree that any cause of action you may have against us shall be resolved exclusively in a court situated in Chicago, Illinois
Notwithstanding anything herein to the contrary, in the event (a) you misuse and/or abuse our website or services, (b) you breach the confidentiality terms set forth herein and/or (c) you infringe a third party’s intellectual property rights, we may assert a claim against you and seek injunctive relief from a court of competent jurisdiction. In the event of the foregoing, any such action shall be resolved exclusively in a court situated in Chicago, Illinois and the parties hereby submit to the venue of the courts situated therein.
Assignment
You shall not assign or transfer these Terms or any rights or obligations under these Terms without our prior written consent. A change in control constitutes an assignment under these Terms.
Waiver and Severability
Any waiver is only valid to the extent expressly set forth in writing. If any provision, or part thereof, of these Terms become or are declared invalid, illegal or unenforceable in any respect under any law, such provision, or part thereof, shall be null and void, and deemed deleted from these Terms. The validity, legality and enforceability of the remaining provisions of these Terms shall not in any way be affected or impaired.
Entire Agreement
These Terms Policy constitute the sole and entire agreement between you and UrbanBound with respect to the Services and supersedes all prior and contemporaneous agreements or understandings.
