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3. Satisfaction Scores
Are you asking for feedback after the move? Do you collect satisfaction scores and feedback during the move?
Take the feedback to heart. Listen to relocating employees and understand points of frustration. Work to resolve those frustrations and ask pointed questions to understand the status of the situation. Has it improved? Worsened? What could make it better? Continual feedback is essential to effecting positive improvement of your relocation program.
Act on the feedback. The physical act of asking is only the first step, employees need to see you turn their feedback into something tangible. Effecting change creates ownership and can improve an employee’s perception of their experience by making the employee feel they have contributed to improving the experience for their predecessors.
4. Turnover and Retention Rates
If you don’t know the retention and turnover rates of relocating employees at your organization, there’s no time like 5 minutes ago to start capturing these metrics.
Compare the rates of relocating employees against the overall metrics of your company. You may be shocked - hopefully for the better. But, if your turnover rates are less than stellar, explore the possibility that employees may be put off by something that’s happening during their relocation process.
Dig deeper. Use satisfaction feedback and work with your relocation management partner to identify opportunities to provide a better experience.
5. Employee Referrals
On the heels of turnover and retention rates, the number of employee referrals provided to your organization by relocating employees is important to know.
Do your employees love working for your company so much that they want others to join them? If so, you’re definitely doing something right. If you don’t get much love from your relocating employees, there’s always a chance to turn it around.
While less-than-obvious, these 5 metrics will pay dividends of insight into your relocation policies. As often the first “official” act as an employee of your company, a positive relocation experience can ensure an employee feels valued and well taken care of before they even arrive on the job.