How UrbanBound is Supporting Our Customers During This Difficult Time

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We hope this message finds you in good health and that you and your employees are staying safe during this turbulent time. As the co-founders of UrbanBound, Jeff and I wanted to share some steps we've taken to ensure that you and your employees continue to receive the highest level of uninterrupted support during this period of uncertainty.

Fully operational and ready to support you:  In order to ensure that you and your employees receive uninterrupted service from UrbanBound, we have switched our team to a remote work schedule for the time being.  Not only does this help keep everyone healthy and available to support you, but, as a technology company our systems are already built to be securely accessed in the cloud.  Therefore, you can count on the same high quality of service and availability that you've come to rely on.

Prepared to handle the unexpected:  In times like these, we know that plans can change quickly.  One of the many benefits of working with UrbanBound is the strong relationships we've cultivated with our suppliers who, in turn, prioritize supporting your relocating employees.  We've been working closely with our partners to ensure that they remain as flexible as possible during this period of uncertainty.  

Actively monitoring events as they unfold:  As the situation continues to evolve, we've established a cross-departmental COVID-19 task force which is rapidly obtaining and processing new information as it arises based on the recommendations of the World Health Organization, the U.S. Centers for Disease Control and Prevention, and other governmental regulations.  Our goal is to make sure that we take all necessary actions to maintain consistency for your relocation programs and proactively communicate any changes that may be impactful to you and your transferees.  

As you continue to adjust in the upcoming weeks, please know that we at UrbanBound are readily available and look forward to maintaining open communication with you.  We are committed to ensuring that we are doing our part to protect the safety and health of our customers, employees, suppliers, and overall communities.

Wishing you good health,
Michael & Jeff

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