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3. Make Sure Your Relocation Services Partner Operates Transparently
As the ones footing the bill, employers have every right and reason to know the status of every active move and their incurred expenses. However, some relocation companies don’t offer much in the way of transparency, so on a day-to-day basis, employers don’t know what’s happening and how much it will cost.
If you want that visibility—and you should—focus your search on tech-based relocation services partners, which offer employers access to all their program information: costs, move status, etc. When it comes to relocation, no one likes surprises.
4. Pick a Relocation Services Partner that Provides Reports on Demand
You shouldn’t need to wait for a quarterly or annual review to know how your relocation program is performing. How much have you spent to date? What’s the average cost of a move? How many days does it take for employees to get from Point A to Point B?
A client-focused relocation services partner is going to ensure you can access this information anytime through real-time reports, rather than keep you in the dark. Better yet, it will work with you to continuously improve your program based on your data. Knowledge is power, especially in real time.
5. Make Sure Your Relocation Services Partner Charges You Fairly
Most relocation companies steer employees to “preferred providers”—i.e., realtors, moving companies, etc. they have contracted with. However, one dirty little secret of the relocation industry is that some providers earn commissions from these suppliers. They make most of their profits through “markups,” made at the expense of their clients, many who don’t even know about the practice.
On the other hand, a handful of relocation providers actually negotiate discounts with their preferred providers, saving their clients money. Typically, these are tech-based providers that earn their revenues from software licensing fees, not vendor referrals. So, when screening relocation companies, ask if they employ markups—and beware of those that say “yes.”
In summary, when choosing a relocation services partner, it’s important to do your due diligence. Keep in mind, the key word here is “partner”—because a true partner will operate in a way that benefits you.